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I own my own accounting
firm and after only four months the Achieving Excellence Program
is helping me control my profitable growth. I am finding the
program invaluable to my business and I am improving how I operate
in this competitive business world.
—Stephen Plant
 Module Four
Your
Service - Being a Trusted Advisor
How do you turn your customers into raving
fans? Why do customers keep coming back and why do others leave?
How can you become a trusted advisor to your clients?
In this module we look at the strategies you
are currently using and show you new ways to bring excellence to
your customer service.
Some of the topics include
 how to become a trusted
advisor
products you sell
telephone presentation and
returning calls
website and email system
how to market your product
customer service program
your presentation –
one-on-one or group
credibility – experience
what your customers think
of you – references
networking - how, where,
when
referrals - give before
you receive
Isn’t it exciting to know that earning trust
is a skill you can learn! Once we show you how you can better
support your customers and create customer satisfaction, you will
see measurable results.
Outcome:
You will understand how to build credibility in order to become a
trusted advisor in your field.
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Achieving Excellence
Modules—