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Exceptional Customer Experiences
 Ken
Parson is our customer service expert – www.kenparson.ca helping companies turn
one-time buyers into repeat long-term, loyal customers.
His company, Service Management Int'l
focuses solely on helping organizations build and deliver
exceptional customer experiences. As the performance of your
work force improves, so does your market share.
Your company will develop a culture of
delivering an extraordinary customer experience setting you
apart from your competition.
Focus, Plan and Dominate the Market
 Wanda March of PhoneTalk Communications www.callphonetalk.com has built a very successful coaching practice in helping businesses and sales person learn how to schedule more appointments, plus how to sell more over the phone. Their businesses are seeing greater profits as a result of this coaching.
 Net
Benefits
Recognizing the power of the web, Kim Elton founded
Mambo Net
Communications Inc. in 2001, bringing with him over 30
years experience in broadcast, film and music production as
well as advertising and marketing.
Mambo helps clients capture valuable customer and prospect
information, so they can constantly profile their target
market, retain customers and pro-actively promote their
company and products.
Kim also authored the popular business publication entitled
Net Benefits, a book about developing marketing strategies
using the Internet medium.
 Design
Your Life the Way You Want
Donna Willon’s passion is helping people succeed. She began
Focused Networking™ Ltd. based on the principle of building
solid business relationships first knowing this would
automatically lead to quality referrals.
Most recently, Donna started working with people one-on-one
through the highly successful
Achieving
Excellence Program. She helps people find out who they
are, what their potential is and how to best use their
talents.
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Sales: Concrete Ideas, Quick Results
 Howard
Olsen is President and CEO of
High Output Training Systems.
Considered one of North America’s foremost experts on sales,
Howard has the ability to distill a complex concept into a
simple process that is easily learned and applied. He is a
dynamic, engaging speaker with the rare ability to make his
audience comfortable while holding their complete attention.
Howard’s sales career has spanned 20
years during which he consistently maintained a 90% closing
ratio. He attributes much of his success to learning a few
basic principals and then practicing and perfecting them each
day. His passion is to raise the bar of professionalism and he
is committed to giving people the tools to do so.
Business Software Training
 Bev
Hoffmann is our Business Software Training expert – helping
companies and individuals make the most of their software
applications.
Her company, Beverley Hoffmann & Associates focuses on
fine-tuning a company’s small business accounting systems and
business software to provide, in-depth reporting that means
something; and systematic, time-saving activities to
streamline business communications.
The result is software utilized for the company’s needs in a
timely fashion, allowing people to concentrate on working in
and on the business, spending less time on supporting
administration duties.
 Growth and Profitability
Joseph Willmott, business development expert, manages three
companies, is a partner in business consulting firm
Westcap
Business Management, and is active as a management
consultant. His 25 years experience as financier, business
manager and marketing expert has led to tens of millions of
dollars of new revenue for his clients.
Mr. Willmott has also been instrumental in locating,
commercializing and financing new technologies and products
for Canadian industry and has lectured at UBC Conferences and
BCIT on the subjects of product development and financing
technology commercialization.
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Focused Question of the
Week